As a rule, online casinos pay out every win quickly and easily. But there are also situations and various reasons that can lead to delays or problems with the payments. In most cases, there are reasons for the following types of payment difficulties:
Technical problems: There are technical problems at the player's bank / Credit Card Company or at the online casino itself, which can lead to payment delays. Seasonal staff shortages in the summer months or at Christmas can also slow down payments.
Misconduct by players: As described in the advisory article “Forbidden and mistakes that should be avoided”, fraud or grossly negligent misconduct by the players often lead to payment problems.
Delay tactics of the online casino: Unfortunately there are indeed online casinos that try to prolong payouts through systematic delay tactics or try to refuse the payment completely under flimsy arguments.
Where people work, mistakes happen and as long as such mistakes or misconduct occur occasionally, one cannot speak of fraud. For providers with whom there are always problems, there may well be a system behind it. Providers who work with such methods damage the long-term reputation of GambleJoe. For this reason, we ask you to report problems with online casinos so that we can remove them from our website if necessary or that these providers do not even make it to our site.
What to do if the online casino does not pay out?
If an online casino gets in the way of a withdrawal, although there is no gross misconduct or technical problems, the following steps can be taken to persuade the online casino to withdraw:
Get in touch with support: First you should try to solve the problem with the support. Ideally, the attempted solutions should also be documented. Basically, you should always remain calm, factual and friendly and ask directly what you can do so that the profit can be paid out.
Give a warning: If the first two steps have not led to success, you should tell the online casino that you will be disappointed and will have to take other routes from now on if the winnings are not paid out within 7 working days. The further steps should not be mentioned.
Write to the supervisory authority: Only if the first three steps have been unsuccessful should you file a complaint with the responsible supervisory authority – ideally with the documented attempts to solve the problem. The supervisory authority can be found at every legal online casino in the footer of the website.
The game developers write to: At the same time, a complaint can be submitted to the software suppliers of the online casino. The most widespread are Net Entertainment, Micro gaming, Playtech, Novomatic and Merkur.
Use the web: Online casinos usually have a Facebook page and there are also forums where you can complain and publish the behavior of the casino. But be careful: incorrect factual claims can lead to legal difficulties! In general, you should remain honest with complaints in public spaces.
Turn on the lawyer: Actually, the money should already be transferred after step 1-6. If, contrary to expectations, everything has failed and the amount won is somewhat higher, a lawyer for international law can be hired as a last step.
Report online casino to GambleJoe: Since the casino always wins anyway, it is in our opinion the greatest mean thing if an online casino does not pay out winnings to players or constantly and systematically causes problems with payouts. We therefore ask us to report such online casinos. So we can assess whether the problems are exceptional and, if necessary, remove the online casino in question from our side.
Payment problems do not occur at our online casinos at all or only very rarely. As you can see, as a player at legal and properly licensed online casinos, you also have many powerful weapons at hand in these cases to get your well-deserved profit. As a rule, the casinos collapse at step 4 and pay out every win.
Playing in online casinos: beginner mistakes – no thanks!
As a player, you can also make mistakes that can cause problems or cause online casinos to legitimately refuse to withdraw. In most cases, these players not only violate the terms and conditions, but also common sense or act deliberately or with intent to defraud.
The following deliberate or unintentional mistakes almost always lead to problems with online casinos.
Players who have not yet reached the age of 18 are strictly prohibited from playing in online casinos! In some countries, the age of majority does not begin until the age of 21.
Online casinos check the identity of the players at the latest before the first payout. If it turns out that incorrect data has been entered or that the player is a minor, the payment will be refused and the player account will be closed. A player account can also be closed if an online casino becomes aware that a minor, with or without adult permission, is playing through a third party player account.
Incidentally, this principle does not only apply to online casinos. Even underage lottery or scratch card players would not receive their winnings, but would get their stakes back at most.